1. Introduction
AZX TECH PTE. PTY LTD ("AZX," "we," "us," or "our"), a company registered in Australia, operates the AZX platform accessible at https://www.azverse.xyz (the "Platform"). We are committed to protecting your privacy and being transparent about how we collect, use, and share information.
This Privacy Policy explains our data practices when you use our decentralized exchange ("DEX") services. By using our Platform, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
Wallet Connection
- Blockchain wallet addresses (public keys)
- Digital signatures for authentication
- Transaction data you initiate
Communications
- Email address (if you login via your email)
- Content of messages you send to us
- Feedback and survey responses
2.2 Information Collected Automatically
Usage Data
- Pages visited and features used
- Time and date of visits
- Referring websites
- Browser type and version
- Device type and operating system
- IP address and general location (country/region level)
Trading/Transaction Data
- On-chain transaction history
- Trading activity and positions
- Wallet balance and asset holdings
- Smart contract interactions
Note: Blockchain data is publicly available and recorded on distributed ledgers. We access this information but do not control its availability or permanence.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze platform usage
- Improve user experience
- Provide security features
You can control cookies through your browser settings, though disabling them may limit platform functionality.
2.3 Information from Third Parties
We may receive information from:
- Blockchain networks and explorers
- Wallet providers
- Analytics service providers
- Security and fraud prevention services
3. How We Use Your Information
3.1 Platform Operations
- Facilitate trading and transactions
- Process and display your trading activity
- Maintain platform security and integrity
- Detect and prevent fraud or prohibited activities
- Provide customer support
3.2 Improvement and Analytics
- Analyze platform usage and performance
- Develop new features and services
- Conduct research and testing
- Generate aggregated, anonymized statistics
3.3 Communications
- Respond to your inquiries
- Send important platform updates
- Notify you of security issues
- Provide technical support
3.4 Legal and Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and property
- Respond to legal requests from authorities
4. How We Share Your Information
4.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We may share information with trusted third-party service providers who assist us with:
- Cloud hosting and infrastructure
- Analytics and performance monitoring
- Security and fraud prevention
- Customer support tools
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.3 Blockchain Transparency
By using our Platform, you acknowledge that:
- Blockchain transactions are public and permanently recorded
- Your wallet address and trading activity are visible on-chain
- Anyone can view this information using blockchain explorers
- We cannot delete or modify blockchain data
4.4 Legal Requirements
We may disclose information when required by law or in response to:
- Court orders or subpoenas
- Government or regulatory requests
- Legal processes or investigations
- Protection of our legal rights
4.5 Business Transfers
If AZX undergoes a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.6 Aggregated Data
We may share aggregated, anonymized data that cannot identify you individually for:
- Market research
- Industry analysis
- Platform statistics
- Marketing purposes
5. Data Retention
5.1 Retention Periods
We retain your information for as long as:
- Your account remains active
- Necessary to provide Services
- Required by law or regulation
- Needed to resolve disputes or enforce agreements
5.2 Blockchain Data
Information recorded on blockchain networks persists indefinitely and cannot be deleted by us or any party.
5.3 Deletion Requests
You may request deletion of off-chain data we control. However:
- Blockchain data cannot be deleted
- We may retain certain information for legal or security purposes
- Anonymized data may be retained indefinitely
6. Data Security
6.1 Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Access controls and authentication
- Regular security audits and testing
- Monitoring for suspicious activity
6.2 Your Responsibilities
Security also depends on you:
- Keep your private keys secure
- Use strong passwords for email and accounts
- Enable two-factor authentication where available
- Be cautious of phishing attempts
- Do not share your wallet credentials
6.3 No Absolute Security
Despite our efforts, no system is completely secure. We cannot guarantee absolute security of your information.
7. International Data Transfers
7.1 Global Operations
As a decentralized platform operating on global blockchain networks, your information may be:
- Stored on servers in various countries
- Accessible from anywhere you access the Platform
- Subject to different privacy laws
7.2 Data Protection
When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.
8. Your Privacy Rights
8.1 Access and Portability
You have the right to:
- Access information we hold about you
- Request a copy of your data
- Export your trading history and activity
8.2 Correction and Deletion
You may:
- Request correction of inaccurate information
- Request deletion of information we control (subject to legal obligations)
Note: Blockchain data cannot be modified or deleted.
8.3 Objection and Restriction
You may object to or request restriction of certain data processing activities, subject to legal and operational limitations.
8.4 Withdraw Consent
Where we rely on your consent, you may withdraw it at any time. This does not affect processing based on consent before withdrawal.
8.5 Exercise Your Rights
To exercise these rights, contact us at privacy@azverse.xyz. We will respond within 30 days.
9. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will promptly delete it.
10. Third-Party Links and Services
Our Platform may contain links to third-party websites or integrate with third-party services (such as wallet providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Do Not Track Signals
We currently do not respond to "Do Not Track" browser signals. We track usage to improve our Services, but you can control cookies through your browser settings.
12. Analytics and Advertising
12.1 Analytics
We use analytics services (such as Google Analytics) to understand platform usage. These services may use cookies and collect information about your activity.
12.2 Advertising
We do not currently display third-party advertisements. If this changes, we will update this Privacy Policy.
13. Changes to This Privacy Policy
13.1 Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal or regulatory requirements
- Platform improvements
- User feedback
13.2 Notification
We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Effective Date" at the top
- Sending email notifications (if we have your email)
- Displaying in-app notifications
13.3 Continued Use
Your continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.
14. Specific Jurisdictions
14.1 Australian Privacy Principles
For users in Australia, we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have rights under Australian privacy law, including:
- Access to your personal information
- Correction of inaccurate information
- Complaints about privacy breaches
To exercise these rights or make a complaint, contact our Privacy Officer at privacy@azverse.xyz.
14.2 European Users (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- Right to data portability
- Right to be forgotten (with limitations)
- Right to object to processing
Our legal basis for processing includes:
- Contractual necessity (to provide Services)
- Legitimate interests (platform operation and improvement)
- Legal compliance
- Your consent (where applicable)
14.3 Other Jurisdictions
We strive to comply with applicable privacy laws in all jurisdictions where we operate. If you have jurisdiction-specific questions, contact us at privacy@azverse.xyz.
15. Complaints and Disputes
15.1 Internal Process
If you have a privacy complaint:
- Contact our Privacy Officer at privacy@azverse.xyz
- Provide details of your concern
- We will investigate and respond within 30 days
15.2 External Authorities
If you are not satisfied with our response, you may lodge a complaint with:
- Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- EEA: Your local data protection authority
- Other jurisdictions: Your local privacy regulator
BY USING OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO OUR DATA PRACTICES AS DESCRIBED.